Politica de rambursare

Vetonect subscriptions are sold by our online reseller Paddle.com, the Merchant of Record for all orders, so refunds are paid out by Paddle to the original payment method.

30-day money-back guarantee

If Vetonect isn't right for your clinic, you can get a full refund of your first payment by asking within 30 days of it.

Later payments

You can cancel at any time, and the cancellation takes effect at the end of the month already paid for. A month that has started is not refunded in part, unless the law requires it.

Free periods

Free months, such as the launch offer on our pricing page, involve no payment, so there is nothing to refund. If you cancel before a free period ends, you are not charged.

If Vetonect is discontinued

Fees paid in advance for any period after Vetonect is discontinued are refunded in full, as section 5 of the Terms of Service describes.

How to ask for a refund

Write to support@vetonect.com from the email address of the clinic's account, or use the link in the receipt Paddle sent you. Refunds usually reach you within 5 to 10 working days, depending on your bank.